Health Services

Health Services is pleased to assist with your health and wellness by offering convenient, accessible, affordable care for our faculty and staff.

Health Services does not replace your primary care physician but instead compliments that care by providing quick assessment, diagnosis and treatment of common complaints such as colds, sore throats, headache, or upset stomach. Our motto is "Keep them well and keep them in class," we feel that applies to you as well as our students.

Services for Employees.

Please refer to University Policy 80 for more complete details.

Health Services strives to provide affordable care that allows patients to access care in a timely manner.

Charges

Office visits are covered by the Student Health Fee, separate charges for the visit to the provider will NOT be charged to the patient.

Procedures, lab testing done onsite in Health Services are billable to the patient and can be filed with most insurance companies for payment.

Insurance Claims

In-Network: Health Services is designated in-network with the following insurances:  Aetna, Aetna NC State Employee Health Plan, BCBS and MedCost. Any balances for co-pay or co-insurance amounts as indicated by the insurance company as patient responsibility will be transferred to the WCU student account for payment after notification of insurance processing.

Out-of-Network: Health Services billing staff will file courtesy claims to other insurance plans that accept claims. Payment from out-of-network insurances will be made directly to the patient.  Charges incurred at the time of service are transferred to the WCU student account for payment.

Do Not Accept Claims: Health Services is unable to present claims to certain insurance plans or other responsible parties. These entities will not accept claims. Veteran’s Affairs (VA), Cherokee Indian Hospital (CHIA), Medicare plans, Medicaid plans

Reference Lab Charges with LabCorp:

Many of the lab tests that Health Services providers order cannot be performed in the Health Services lab.   Those tests are sent to LabCorp, along with the patient’s insurance information. LabCorp is a national company that has an extensive network of insurance contracts. Most patient’s insurance plans will be in-network, including Medicare and Medicaid plans. LabCorp will file insurance first and then bill the patient directly for any amount designated as patient responsibility.

In adherence to the WCU Absence Notification Protocol, Health Services does not provide class absence notification notes.  

Students can obtain a proof of visit from their Medicat Patient Portal.
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