Skip to main content


Human Resources and Payroll

302 HFR Administration Building 

Western Carolina University 
1 University Drive
Cullowhee, NC 28723 
Fax 828-227-7007


Name/Email Title/Function Ext

Anne Banks:

Leave Specialist
coordinates maintenance of leave accruals for all leave-earning employees, processes and maintains TS org changes and approver information in HR Banner; special leave


Matthew G. Brown:

Director of Benefits, Classification and Compensation
retirement counseling and processing, benefits, classification and compensation management, disability consultation and ADA accommodation requests


Diana Catley:

Associate Director, Human Resources and Payroll
directs day to day operation and administration of Human Resources business operations, processes and systems, voluntary services


Cory Causby:

Associate Vice Chancellor, Human Resources and Payroll


Jen Cross:

Human Resources Specialist – Payroll
bi-weekly and student payroll, employment verifications


Chris Dahlquist:

Talent Development Manager
Employee recognition Events and Services, Employee Orientation & Engagement Programs, Performance Management, and Talent Development and Training


Alicia Estes:

HR Consultant- Data Team
unemployment insurance, Talent Management systems


Nancy Ford:

Director of Employee Relations, Talent Acquisition, & Development
EEO Reporting, Compliance & Education, EHRA/Faculty Recruitment, Search Committee Education, Staff/SHRA Recruitment, Coaching/Consulting, Disciplinary Process, Employee Assistance Program (EAP), Exit Interview Process, and Grievance/Mediation Services


Jessie Fronrath:

HR Specialist - Employment
New Employee Onboarding and Compliance, fixed Asset Coordinator, E-Verify and I-9 Compliance, Background Screening, and Credentials Verification.


Heidi Hyatt:

HR Consultant - Benefits
new employee benefits enrollment and benefits questions regarding health insurance, NC FLEX, tuition waiver/reimbursement


Vicki Knaack:

Director of EHRA Human Resources Administration
Academic Affairs Liaison/EHRA Policy and Procedures, ACA Verification and Compliance, Supplemental Pay (Extra Comp, Overload, etc), Time-Limited/Temporary/Adjunct Faculty Appts


Ricky Lanning:

HR Consultant - Employment
Staff/SHRA Recruitment, EHRA/Faculty Recruitment Back Up, SHRA/EHRA Hiring Proposals, Background Screening, and Temporary Recruitment


Lisa Laurenzo:

HR Consultant- Position Management
Classification and compensation of new positions, restudy requests and salary actions for existing positions, position management


Michelle Lawson:

Employment Coordinator
Employment support, Current Employee Changes, Records Management


Melanie Lizotte

Administrative Support Associate
Front-line HR/Payroll Support,General HR Inquiries, Assists with Records Management


Nancy Phillips:

Director of Payroll Services
payroll oversight


Trisha Ray:

Employee Relations Consultant
Exit Interviews & Process, FMLA leave requests,  Search Committee Education, Disciplinary Process, Coaching/Consultation and Employee Assistance Program (EAP)


Donna Watson:

Employee Data Processing Specialist
personnel data file and banner technical resource, student/adjunct/temp jobs records


Cindy Williams:

Personnel Actions and Payroll Processing Specialist 
HR/PR processing, prior state service, longevity, salary study requests


Office of Web Services